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How We Protect Your Account Information

When you open an account with us, your personal details and payment information stay encrypted and secure.

Encrypted transactions across all devicesNo data sharing with external marketersYour account access controls remain yours
jago138 How We Protect Your Account Information
HELP WITH PRIVACY

Reach Our Data Support Team

Live Chat Open your account, scroll to Help in the footer, and start a live chat. Our team responds within minutes during operating hours and can address privacy questions or data-access requests immediately.
Email Support Send a message to our privacy team with your account email and request details. We confirm receipt within 24 hours and respond to data-access or deletion requests within 14 days where local law permits.
Account Settings You can review what we hold on file directly in your account under Profile > Privacy & Data. Update your contact details, review login history, and manage device permissions without leaving the lobby.
DATA HANDLING FACTS

How We Secure and Manage Your Information

Encryption Standard

All transfers—whether DANA, OVO, GoPay or QRIS—use industry-standard TLS encryption. Your lobby sessions are also encrypted so no third party can intercept your activity or account balance view.

Payment Verification

When you withdraw, we verify your identity by matching your registered name and phone number to your payment method. This prevents fraud and protects your funds. The process usually completes in under one hour.

Cookie & Device Tracking

We use cookies to keep you logged in and to record which games you open. You can disable non-essential cookies in your browser settings; essential cookies required for account security cannot be turned off.

Account Access Logs

Every login, deposit, withdrawal, and support interaction is timestamped and stored. You can see this log in your account under Security > Login History. Report any unfamiliar activity immediately.

Data Retention Policy

We keep your account data active as long as your account exists. After closure, we archive your records for a period required by law, then permanently delete or anonymise them unless legal holds apply.

Request Your Data

Contact our support team via live chat or email to request a copy of all data we hold on you, request updates, or ask for deletion where local law permits. Your request is processed within 14 days.

Frequently Asked About Your Data

No. We do not sell, rent, or share your personal data with external companies for marketing or any other purpose. Your information is used only to operate your account and deliver the services you signed up for.

We retain your payment records (including DANA, OVO, GoPay and QRIS transaction histories) for the period required by Indonesian financial regulations, typically several years for fraud prevention and audit purposes. Personal identifiers are deleted or anonymised after this window closes.

No. Password resets are sent only to the email address registered with your account. If you no longer have access to that email, contact our support team with proof of account ownership (your phone number and registered name), and we'll help you regain access securely.

Yes, we record which games you open and for how long to improve your experience and detect unusual account behaviour. This information stays private and is not shared externally. You can see your game activity in your account dashboard under Play History.

Yes. All jago138 sessions—whether on mobile, desktop, or tablet—use encrypted connections. Your login, account balance, and game activity are protected even on public WiFi or mobile networks.

You can close your account anytime through Settings > Account > Close Account. Deletion of personal records depends on local law; we archive your data according to regulatory timelines but will not use it after closure. Request permanent deletion via support, and we'll process it where permitted.

Open live chat or email support immediately with details of the unauthorised activity. Our team will freeze your account, review your login history, and help you regain control. Change your password and review your Security > Login History section to spot unfamiliar sessions.